Cable TV Reception Problems

Nothing is worse when you’re trying to watch TV and you have no picture on one or all of your channels. No color, buzzing sounds, or dark or rolling pictures. Sometimes you’ll even see stations on the wrong channel. Other times you will see vertical bars or snowy pictures. All of these issues can be very frustrating and certainly make watching TV difficult.

The first thing you should check is to see if a student in another room is experiencing the same issue. If not try connecting your television to another TV Jack (perhaps your neighbors) that has good TV signal. However if a student in another room is experiencing the same issue or the problem is associated with your TV Jack you should call the help desk so that we can arrange to come and fix the damaged port or find out what is causing the service disruption.

The second thing to try is disconnecting any devices attached to your television such as digital receiver, Tivo, DVD play, Xbox etc. so that the coaxial cable is directly connected into the television. If this solves the problem then reconnect your devices individually until you can re-create the issue. Once you find out which external device is causing the problem ensure that the device is set to the same channel as the TV.

Make sure your TV is plugged into a working electrical outlet. Connect one end of the coaxial cable to the TV wall jack and the other end to the “CATV” or “VHF IN” on your television. Do not connect to the “UHF IN” on your television.

Your digital television must have a QAM tuner (Quadrature Amplitude Modulation) to work with the school’s cable service. The QAM tuner allows your TV to receive high definition cable programming without a cable set top box. Unfortunately, some less expensive TVs come with a low quality QAM tuner that may not be able to pick up all the digital channels. You should verify the specifications when you purchase your TV.

Of course if you still have problems please contact the helpdesk at (308) 865-8363.

We will be glad to assist you.

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